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2nd Level Technical Service Representative Logistics (m/f) Dutch,French & German (#554.253.317) 

Vacatures in Maastricht (Limburg), Nederland

Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers.

2nd Level Technical Service Representative Logistics (m/f) Dutch, French & German

Your Responsibilities:
As a Technical Service Representative you act within a high level technical department with specialist tasks. You report directly to the Technical Operations Manager and her/his field of responsibility covers the support and handling/dealing with cases of customers as 2nd level and/or requests/incidents of the retail network, the headquarters, market performance centers and customers outside the service network.
• Resolve fast lane escalations, (back) order management, reverse and return logistics related issues for all business units
• Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketingsystem)
• Analyze and investigate logistic issues using own knowledge, computer applications, databases with other entities and external partners.
• Assess requirement to involve Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems
• Ensure complete, accurate documentation of all related issues like fast lane, order management, reverse and return logistics according to specific data requirements of each request, in order to facilitate the case handling and to provide other parties involved with the relevant information.
• Continuously monitor assigned/open cases to ensure timely investigation and response to support requests and departmental reporting commitments to internal partners.
• Ensure continuous update of own information and relevant knowledge regarding supported products, tools, processes and information systems. Ensure changes to service-relevant operational procedures are incorporated in own work.
• Fulfill and execute order management for the appropriate customers (national and international)
• Act as a liaison contact person with the logistics centers in order to ensure smooth deliveries of goods
• Clarify and initiate transport and shipment issues towards the appropriate dealers.
• Handle and support market related promo activities (e.g. seasonalparts)
• Handle reverse- and returns logistics issues in the appropriatemarket
• Special case and order management handling
• Excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for the issue
• Excellent communication skills will be required to solve issues directly with the retailers via phone, email, workflow and systems

Required skills and experience:
• Effective communication skills with coworkers and customers
• Fluent level in Dutch, French and German, written and spoken
• Fluency in English (corporate language)
• Experience in customer support / problem solving businessprocesses
• Creativity when handling problems independently
• Excellent tracking skills and analytical attitude towards work
• Strong time management, accountability and organizational skills
• Excellent knowledge of principles and processes for providing customer and personal services
• Affinity with the car trade and technology
• Strong stress management skills
• Handling escalations in combination with regular workload without detriment to own stress level
• IT knowledge (Basic knowledge & MS Windows/Office)
• Strongly oriented to Customer’s Satisfaction, both B2B and B2C
• Integrity, client focus and going the extra mile to bring valuablesolutions
• High communication skills in crucial conversations

• Working hours: Full-time position 40 hours per week between Monday to Friday, dayshift.
• The opportunity to work in a growing international company in an ambitious, professional and dynamic environment.
• Collective Health insurance
• Result-oriented bonus (variable payment)
• Relocation package
• Pension plan

Details m.b.t. de onderneming van de cliënten

Naam van de cliënten
people-s-place GmbH
About people-s-place… YES, we want to reinvent the wheel. As our name states the most important thing for us in our key performance “permanent placement” are people. We are a place for people. We want to take care of their needs, wishes & requests. This applies both to our clients and candidates. We want to connect. It is our goal to find the perfect employees for our clients. For our candidates we are searching for an exciting new job opportunity. We have the opinion that you can only reach this goal when all parties are informed and prepared best. We would like to get to know you. Our experience from previous jobs in the field of recruiting (national and international) taught us that it is most important to meet the exact wishes and desires of all parties involved to bring two sides together. The better we know our clients and their working environment the easier it is to find the perfect match. Of course, this particularly applies to our candidates and their needs and wishes as well. The more information we can generate from each single candidate the easier we will to find a challenging opportunity for him/her. We help you to save time. Companies as well as candidates are restrained by time. We are there for you so that you can concentrate on your key competences. We take care of the rest and organize everything else for you. We seek to fulfill our responsibilities committed. It is our goal that our clients and candidates feel really comfortable and always satisfied with our services. After receiving an inquiry from a client or an application from a candidate we give you feedback to agreed point of time about the current situation of the recruiting process. We know that for most people the 2nd most important thing in live is work. It is our wish to ensure that our clients and candidates are happy and satisfied. Our services… in the field of permanent placement comprise the recruiting of new employees according to the customer’s specifications national and international. Our recruiting is not limited to certain branches or countries. We are open for all kind of customer inquiries. We take care of all steps of the recruiting process by working very closely with all parties involved from the beginning to get an optimum outcome with a very low dropout rate. You as the client decide if you want to hire our candidates. Only after a successful placement we will collect a fee. Other than that our services are free of charge. In the event that the candidate turns out to not be the right person for the job we offer our clients a guarantee agreement (as you can see in our terms & conditions) in this way you save time and money and you can concentrate totally on your key competences. Our services include: - Meeting the client at their office to get to know each other better - Candidate research in different national/international data bases - Providing access to our (social media) network which has been developed and strengthened over the span of nearly a decade - Pre-selection of candidate profiles - Telephone & Skype/Face time interviews with candidates - Face to face interviews with candidates if necessary - Creating candidate resumes after interviews - Prepare a questionnaire with specific questions that the clients want to know from the candidates - Creation of a customized cover sheet & candidate profile for our clients that provide all important information (including a letter of motivation or summary to the candidate if wanted) - Providing references about the candidates upon request - Language tests - Collecting referrals or translation of job certifications (if required) - Setting up appointments for and participating in candidate interviews with the client (if required) - Providing info to the candidate about living and working in Ireland including the TAX system and healthcare system including photo material and videos about the client, the working environment, the city, etc. (in consultation with the client) as well as providing info to the candidate about possible places to stay during the first time - Taking part in job interviews if requested - All correspondence including postage fees Additional services upon request. Who is behind people-s-place? Caroline Mittmann has been working for one of the most successful recruiting companies worldwide in the field if permanent placement. Through her years of work in recruiting Caroline Mittmann has a broad network to institutions, candidates and companies in various branches and countries. The love for the work with people has turned into her passion. Caroline Mittmann stands for “connecting, placing, introducing, socializing, approaching, arranging, liaising, bridging, matching & closing bonds”…
Aantal personeelsleden
1 - 10

Details m.b.t. de baan

Status van de aanstelling
Vast salarisbedrag


Benodigde qualificaties
Beroeps ervaring
1 Jaar
Nederlands (vloeiend)
Frans (vloeiend)
Duits (vloeiend)

Details voor bemiddelings bureau's

people-s-place GmbH
Naam van de contactpersoon
Caroline Mittmann
Toegevoegde informatie
Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers.

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