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Contact Center Quality Specialist (m/f) German, Maastricht (#608.922.931) 

Vacatures in Maastricht (Limburg), Nederland

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Would you like to be able to influence a company's corporate strategy based on data analyses you prepare for the company's management? Is the quality of the services provided very important to you? Then you should consider to apply for a position as a Contact Center Quality Specialist (m/f).

Contact Center Quality Specialist (m/f) German, Maastricht

Your Responsibilities:
• Responsible for the quality of work of the Customer Service Representatives for specific markets (language), listening to the calls, reading emails and chats
• Gather and process information regarding customer experience satisfaction scores and market developments in order to improve the quality and usefulness of developed processes and systems
• Support implementation of processes and documents in line with procedures, guidelines and corporate policies
• Monitor adequate use, in order to ensure optimal contribution of processes and employees towards our clients operational quality
• Maintain an orderly environment ensuring the quality assurance has the correct scripts, responses, and the appropriate supportmaterials
• Prepare quality documentation and reports by collecting, analysing and summarising information and trends
• Provide ongoing quality assurance
• Call evaluation reports to the Management Team
• Oversee the maintenance of the knowledge management tool, user interface and documents content

Required skills and experience:
• Experience in quality monitoring of the contact center agents: listening to the calls, reading emails, chats, giving feedback
• Excellent language skills in German, written and verbally
• Fluency in English
• Experience in setting up questionnaires/surveys
• Data analysis experiences
• Deep knowledge of contact centre processes
• Ideally experience with lean management and knowledge of COPCstandards
• Independent and conceptual thinking and acting

Benefits:
You will get the opportunity to work in a growing international company in an ambitious, professional and dynamic environment. In an environment where people work to give their best, but have fun as well. The company supports their employees to learn and grow.

An extensive relocation package is offered to candidates living further than 50km from the company.
Collective health insurance, result-oriented bonus (variable payment) and a pension plan are all part of the secondary benefits.

Details m.b.t. de baan

Status van de aanstelling
Fulltime
Salarismodel
Salaris en bonus
Locatie
Stad
Maastricht
Population
118.300
Postcode
NL-6200
District
Roermond
Staat
Limburg
Land
Nederland

Eisen

Benodigde qualificaties
Bachelor
Talenkennis
German (Onderhandeling)
English (vloeiend)

Details voor bemiddelings bureau's

Bemiddelaar
people-s-place GmbH
Naam van de contactpersoon
Petra Kubečková
Toegevoegde informatie
Would you like to be able to influence a company's corporate strategy based on data analyses you prepare for the company's management? Is the quality of the services provided very important to you? Then you should consider to apply for a position as a Contact Center Quality Specialist (m/f).




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    Gigajob-ID
    608.922.931
    Geplaatst
    Voor 6 dag(en)
    Korte link
    https://nl.gigajob.com/608922931.html
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