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Norwegian Speaking Technical Support Associate (#1.017.344.756) 

Vacatures in Amsterdam Noord Oost (Noord Holland), Nederland

* Resolve retail technical issues via phone, email, or chat * Develop positive, supportive rapport * Listen to computer related issues, using technical expertise to understand context of issue and determine factors that may cause or impact the specific issue * Utilize Knowledge Base tools to work and resolve issues * Identify when and how specific issues should be escalated to various resolver teams * Use identified tools to track, escalate and record issues and resolutions * Manage open cases to ensure resolution work and case closure progresses quickly * Diagnose and resolve technical hardware and software issues * Follow up and make scheduled call backs to customers where necessary * Stay current with system information, changes and updates * Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.) * Provide timely and effective resolution to support requests based on service level agreements (SLA) * Ability to recognize and respond to customer needs and demonstrate sincere commitment to resolving customer needs * Ability to employ a high level of interpersonal and communication skills to move beyond customer frustrations to solve customer problems * Ability to employ patience and self-control in handling irate customers * Ability to "think outside the box" to provide consult to customers on features and benefits of the product both Software and Hardware related * Provide a world class experience Requirements: Requirements: * Fluent in either Norwegian,, next to a fluency in English in both reading and writing. * Knowledge of and experience with various PC Operating Systems (Win XP, Win 7, etc.) * Knowledge and experience with Microsoft office * Knowledge of and experience with gaming consoles or PC gaming systems * Ability to navigate the internet and use search engines to find information * Ability to utilize phone system as required * Experience utilizing, configuring, and troubleshooting in multiple environments

Details m.b.t. de baan

Amsterdam Noord Oost
Noord Holland

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