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Technical Support Representative (m/f) Customer Relationship Management, Maastricht (#663.124.213) 

Vacatures in Maastricht (Limburg), Nederland

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Are you an organisation talent, client focused and therefore willing to go an extra mile to bring valuable solutions? We are looking exactly for a person like that! Our client is a famous automotive car manufacturer and together we are searching for a Technical Support Representative (m/f) Customer Relationship Management.

Your Responsibilities:
• Analyze and investigate logistic issues using own knowledge, computer applications, databases etc.
• Assist the Operation Manager in team development and people management topics
• Assess requirement to involve other Technical Specialists and/or Management and delegate / escalate according to process when required. Ensure correct activity documentation and routing of delegation via the appropriate systems
• Manage all cases regarding order, return, claim and critical parts management for all business units (passenger cars, vans andtrucks)
• Appropriate usage of available resources and documentation of business related activities in relevant system (eg. ticketingsystem)
• Monitoring and registering the individual and team key performance indicators, as well as the attendances and absences of teammembers
• Communicating and functioning as an intermediary between HQ, logistic network, process partners other departments and the team
• Identifying training, information and equipment needs within own team and in addition of supported stakeholders. Coordinating the set- up of required trainings and thus fulfillment of these needs
• Continuously monitor assigned/open cases in the worklist to ensure timely investigation and response to support requests and departmental reporting commitments to internal partners
• Ensure continuous update of own information and relevant knowledge regarding supported products, tools, processes and information systems. Ensure changes to service-relevant operational procedures are incorporated in own work
• Work on continuous process improvements in project groups

Required skills and experience:
• You speak German and English on a fluent level (C1)
• You have excellent management skills to handle cases based on the escalation level (end to end) to find the best solution for theissue
• You have very good knowlegde of principles and processes for providing customer and personal services
• You are familiar with MS-Office
• You are willing to travel
• You are strongly oriented towards Customer’s Satisfaction, both B2B and B2C
• You are able to handle escalations in combination with regular workload without detriment to own stress level; therefore you have strong stress management skills
• Affinity with the car trade and technology is a plus
• You are good at: time management, accountability andorganisation
• You have nice tracking skills and an analytical attitude towardswork
• Experience in customer support / problem solving business processes is also a plus

Our client offers you in exchange a job opportunity in a multicultural working environment plus
• An attractive salary in addition to a variety of bonuses (for example shift work bonus)
• A working environment with smart, dynamic colleagues from 30 different nations and abundant opportunities to demonstrate your abilities and learn new skills
• Empowerment to make decisions within the assigned area ofresponsibility
• Additionally, you will collect a generous relocation package including six weeks housing and reimbursement for first arrival, housing fee and moving costs
• Collective health insurance at discounted rates
• Pension plan
• Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs

Details m.b.t. de onderneming van de cliënten

Naam van de cliënten
people-s-place GmbH
About people-s-place… YES, we want to reinvent the wheel. As our name states the most important thing for us in our key performance “permanent placement” are people. We are a place for people. We want to take care of their needs, wishes & requests. This applies both to our clients and candidates. We want to connect. It is our goal to find the perfect employees for our clients. For our candidates we are searching for an exciting new job opportunity. We have the opinion that you can only reach this goal when all parties are informed and prepared best. We would like to get to know you. Our experience from previous jobs in the field of recruiting (national and international) taught us that it is most important to meet the exact wishes and desires of all parties involved to bring two sides together. The better we know our clients and their working environment the easier it is to find the perfect match. Of course, this particularly applies to our candidates and their needs and wishes as well. The more information we can generate from each single candidate the easier we will to find a challenging opportunity for him/her. We help you to save time. Companies as well as candidates are restrained by time. We are there for you so that you can concentrate on your key competences. We take care of the rest and organize everything else for you. We seek to fulfill our responsibilities committed. It is our goal that our clients and candidates feel really comfortable and always satisfied with our services. After receiving an inquiry from a client or an application from a candidate we give you feedback to agreed point of time about the current situation of the recruiting process. We know that for most people the 2nd most important thing in live is work. It is our wish to ensure that our clients and candidates are happy and satisfied. Our services… in the field of permanent placement comprise the recruiting of new employees according to the customer’s specifications national and international. Our recruiting is not limited to certain branches or countries. We are open for all kind of customer inquiries. We take care of all steps of the recruiting process by working very closely with all parties involved from the beginning to get an optimum outcome with a very low dropout rate. You as the client decide if you want to hire our candidates. Only after a successful placement we will collect a fee. Other than that our services are free of charge. In the event that the candidate turns out to not be the right person for the job we offer our clients a guarantee agreement (as you can see in our terms & conditions) in this way you save time and money and you can concentrate totally on your key competences. Our services include: - Meeting the client at their office to get to know each other better - Candidate research in different national/international data bases - Providing access to our (social media) network which has been developed and strengthened over the span of nearly a decade - Pre-selection of candidate profiles - Telephone & Skype/Face time interviews with candidates - Face to face interviews with candidates if necessary - Creating candidate resumes after interviews - Prepare a questionnaire with specific questions that the clients want to know from the candidates - Creation of a customized cover sheet & candidate profile for our clients that provide all important information (including a letter of motivation or summary to the candidate if wanted) - Providing references about the candidates upon request - Language tests - Collecting referrals or translation of job certifications (if required) - Setting up appointments for and participating in candidate interviews with the client (if required) - Providing info to the candidate about living and working in Ireland including the TAX system and healthcare system including photo material and videos about the client, the working environment, the city, etc. (in consultation with the client) as well as providing info to the candidate about possible places to stay during the first time - Taking part in job interviews if requested - All correspondence including postage fees Additional services upon request. Who is behind people-s-place? Caroline Mittmann has been working for one of the most successful recruiting companies worldwide in the field if permanent placement. Through her years of work in recruiting Caroline Mittmann has a broad network to institutions, candidates and companies in various branches and countries. The love for the work with people has turned into her passion. Caroline Mittmann stands for “connecting, placing, introducing, socializing, approaching, arranging, liaising, bridging, matching & closing bonds”…
Aantal personeelsleden
1 - 10

Details m.b.t. de baan

Status van de aanstelling
Salaris en bonus


Benodigde qualificaties
Hogeschool/ PTS
Nederlands (Geen kennis)
German (vloeiend)
English (vloeiend)

Details voor bemiddelings bureau's

people-s-place GmbH
Naam van de contactpersoon
Caroline Mittmann
Toegevoegde informatie
Are you an organisation talent, client focused and therefore willing to go an extra mile to bring valuable solutions? We are looking exactly for a person like that! Our client is a famous automotive car manufacturer and together we are searching for a Technical Support Representative (m/f) Customer Relationship Management.

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