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Technical Support "mobile devices" (m/f) German, Maastricht (#446.423.915) 

Vacatures in Maastricht (Limburg), Nederland

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Our client is a well-known international car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. The company is currently seeking to hire a Technical Specialist “mobile devices” (m/f) with German in Maastricht.

Technical Support "mobile devices" (m/f) German,Maastricht

Your Responsibilities:
• Accept incoming support requests, incidents and problems in German
• Log all activities in the ticketing tool
• Participate in the setup and the further development of this new business
• Resolve minor training issues on the phone
• Resolve reported issues according to pre-defined use cases
• Report undefined issues to higher level
• Identify weaknesses in processes or tools and create awareness
• Identify problems that can effect processes and escalate accordingly
• Support users with process knowledge and case specific routing

Required skills and experience:
• Experience in technical support / problem solving business processes (e.g. Fachinformatiker Systemintegration, IT-Systemkaufmann, etc.)
• Good communication skills (B2C and B2B)
• Good knowledge of the English language
• Native level of German
• Advanced skills in customer support and problem solving
• Affinity with IT - Computer literate (e.g. Internet & browser technology)
• Affinity with vehicle technology (e.g. telematics systems)
• Proficient understanding of relationships between internal and external processes
• Advanced knowledge of interactions between tools and support systems
• Capable of handling advanced tasks in combination with regular workload without detriment to own stress level
• Acts as a “brand ambassador”

Benefits:
• You will get an attractive salary with shift allowances plus a great variety of bonuses
• You will receive initial training
• Working hours: 40 hours a week in different shifts
• A generous relocation package (if you live further than 50 km away from Maastricht) which includes 6 weeks housing in a nice and furnished apartment organized by our client, travel costs, reimbursement of real estate agent and/or moving truck costs when needed, financial support for the basic equipment in your new apartment
• You will work in a growing international company in an ambitious, professional and dynamic environment with great chances for your personal and professional development

De onderneming

Bedrijfsnaam
people-s-place GmbH
Bedrijfsbeschrijving
About people-s-place… YES, we want to reinvent the wheel. As our name states the most important thing for us in our key performance “permanent placement” are people. We are a place for people. We want to take care of their needs, wishes & requests. This applies both to our clients and candidates. We want to connect. It is our goal to find the perfect employees for our clients. For our candidates we are searching for an exciting new job opportunity. We have the opinion that you can only reach this goal when all parties are informed and prepared best. We would like to get to know you. Our experience from previous jobs in the field of recruiting (national and international) taught us that it is most important to meet the exact wishes and desires of all parties involved to bring two sides together. The better we know our clients and their working environment the easier it is to find the perfect match. Of course, this particularly applies to our candidates and their needs and wishes as well. The more information we can generate from each single candidate the easier we will to find a challenging opportunity for him/her. We help you to save time. Companies as well as candidates are restrained by time. We are there for you so that you can concentrate on your key competences. We take care of the rest and organize everything else for you. We seek to fulfill our responsibilities committed. It is our goal that our clients and candidates feel really comfortable and always satisfied with our services. After receiving an inquiry from a client or an application from a candidate we give you feedback to agreed point of time about the current situation of the recruiting process. We know that for most people the 2nd most important thing in live is work. It is our wish to ensure that our clients and candidates are happy and satisfied. Our services… in the field of permanent placement comprise the recruiting of new employees according to the customer’s specifications national and international. Our recruiting is not limited to certain branches or countries. We are open for all kind of customer inquiries. We take care of all steps of the recruiting process by working very closely with all parties involved from the beginning to get an optimum outcome with a very low dropout rate. You as the client decide if you want to hire our candidates. Only after a successful placement we will collect a fee. Other than that our services are free of charge. In the event that the candidate turns out to not be the right person for the job we offer our clients a guarantee agreement (as you can see in our terms & conditions) in this way you save time and money and you can concentrate totally on your key competences. Our services include: - Meeting the client at their office to get to know each other better - Candidate research in different national/international data bases - Providing access to our (social media) network which has been developed and strengthened over the span of nearly a decade - Pre-selection of candidate profiles - Telephone & Skype/Face time interviews with candidates - Face to face interviews with candidates if necessary - Creating candidate resumes after interviews - Prepare a questionnaire with specific questions that the clients want to know from the candidates - Creation of a customized cover sheet & candidate profile for our clients that provide all important information (including a letter of motivation or summary to the candidate if wanted) - Providing references about the candidates upon request - Language tests - Collecting referrals or translation of job certifications (if required) - Setting up appointments for and participating in candidate interviews with the client (if required) - Providing info to the candidate about living and working in Ireland including the TAX system and healthcare system including photo material and videos about the client, the working environment, the city, etc. (in consultation with the client) as well as providing info to the candidate about possible places to stay during the first time - Taking part in job interviews if requested - All correspondence including postage fees Additional services upon request. Who is behind people-s-place? Caroline Mittmann has been working for one of the most successful recruiting companies worldwide in the field if permanent placement. Through her years of work in recruiting Caroline Mittmann has a broad network to institutions, candidates and companies in various branches and countries. The love for the work with people has turned into her passion. Caroline Mittmann stands for “connecting, placing, introducing, socializing, approaching, arranging, liaising, bridging, matching & closing bonds”…
Aantal personeelsleden
1 - 10
Uw contactpersoon
Maria Barilo

Details m.b.t. de baan

Status van de aanstelling
Fulltime
Salarismodel
Salaris en bonus
Locatie
Stad
Maastricht
Population
118.300
Postcode
NL-6200
District
Roermond
Staat
Limburg
Land
Nederland
Geplaatst
2018-02-19

Eisen

Benodigde qualificaties
Eindexamen/ abituur
Beroeps ervaring
1 Jaar
Talenkennis
Nederlands (Geen kennis)
Duits (Onderhandeling)




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    Gigajob-ID
    446.423.915
    Geplaatst
    Voor 3 dag(en)
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